Foley Estates Vineyard and Winery Privacy Policy

Become familiar with Foley Estates Vineyard and Winery policies.

PRIVACY POLICY

We respect and are committed to protecting your privacy. The personal information you provide to the Foley Estates & Vineyard will not be shared or sold to other companies. The information is utilized so that we may offer a superior level of customer service reflective of the quality of our products.

SECURITY POLICY

The Foley Food and Wine Society Store is the official web store of Foley Estates & Vineyard. Enjoy safe shopping at the Foley Food & Wine Society Store. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions.

TERMS AND CONDITIONS

All wines are sold in California and title passes to the buyer in California. We make no representation as to the legal right of anyone to ship or import wines into any state outside of California. By placing an order with us, you authorize us to act on your behalf to engage a common carrier to deliver your order to you.

SHIPPING POLICY

Foley Food & Wine Society Store complies with all federal, state and local laws regarding sale of alcohol. All shipments containing wine require an adult signature (21 years old or older with proper identification of age) for delivery. If an adult is not available to accept a wine shipment, additional attempts to deliver will be made. If these attempts are unsuccessful, your order will be returned to the distribution center it originated from, resulting in additional shipping costs. Foley Food & Wine Society ships direct to consumers only within the United States.

Orders placed on Friday will be processed the following Monday. Orders shipped UPS Ground can take 1-7 business days to arrive.

Your credit card will be charged at the time of purchase to guarantee allocation of the wine. All sales are final. In extreme weather conditions, Foley Food & Wine Society reserves the right to delay the shipments to ensure the highest quality of product at the time of arrival. If you require immediate shipment despite forecasted conditions, please contact us at 855-232-2338 or e-mail us at customerservice@foleyfoodandwinesociety.com.

PAYMENT POLICY

Foley Food & Wine Society Store accepts secure payments from American Express, Mastercard, Visa and Discover.

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REFUND/EXCHANGE POLICY

Satisfaction is our priority at the Foley Food & Wine Society Store. If you are dissatisfied with your purchase, you may return it upon approval by a principal of the winery.* To return or exchange an item, please complete the following steps:

  • For web or telephone purchase, contact us at 855-883-8688 or e-mail us at concierge@foleyfoodandwinesociety.com
  • Circle the item(s) you are returning on the receipt included with your purchase and note the date, time and person with whom you spoke with for refund approval.
  • Please indicate the reason for the return on the order receipt.
  • In the case of cork taint or leakage, please include the cork from the affected bottle.
  • If you are exchanging an item, please note the item you would like us to send on the order receipt and indicate the address where you would like use to ship the exchanged merchandise if different from the original shipping address.
  • Pack and seal your return item along with the order receipt.

*Note: The credit card used for the original purchase will be credited in the amount of the product sale. Shipping and handling charges are non-refundable. Wine returns will only be exchanged for same varietal vintages as we do not offer refunds on the purchase of wine.

SMS Text Messaging Policy

  • Our SMS messages are opt in only. Visitors to our website may opt to receive SMS messages.
  • You can cancel the SMS service at any time. Just text STOP to (831) 856-0904. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  • As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can send an email to customservice@foleyfoodandwinesociety.com.

Shipping Schedule & Policies

General Shipping Information

  • Orders placed by 10am PST Monday - Friday will ship that day except during summer months when we do not ship on Fridays in an effort to minimize potential heat hazards at the carrier facility over the weekend.
  • If you wish to schedule an order with a future ship date, please edit the "Requested Ship Date" during checkout. Orders default to ship as soon as possible and today's date populates the field by default. We will make our best effort to meet your requested ship date. We do not ship on major holidays, weekends, nor summer Fridays. Orders placed on those dates will be shipped on the next business day.
  • We are unable to ship to P.O. Boxes.
  • Shipping wine is governed by various state-mandated limits and requirements. We are unable to ship orders to locations or individuals that are non-compliant with these laws. While constantly changing, you can review our state compliance chart to determine which states we can ship to by brand. View our compliance chart
  • Wine deliveries require a signature of an adult 21 and over. Upon the third missed delivery attempt, your shipment will be returned to us. With returns, we will retain your original shipping charge and request you to cover the expense to re-ship the order.
  • If your order contains wine or products, a follow-up email containing tracking details will be sent to you once the package is en route.

Transit Times

  • Orders placed by 10am Monday (or on weekends)
    • Ground - Arrive 1-7 business days later. Orders to California will arrive within 1 day and the transit time is extended the further east your wine must travel.
    • 2-day - Arrive by Wednesday
    • Overnight - Arrive by Tuesday
  • Orders placed by 10am Tuesday
    • Ground - Arrive 1-7 business days later. Orders to California will arrive within 1 day and the transit time is extended the further east your wine must travel.
    • 2-day - Arrive by Thursday
    • Overnight - Arrive by Wednesday
  • Orders placed by 10am Wednesday
    • Ground - Arrive 1-7 business days later. Orders to California will arrive within 1 day and the transit time is extended the further east your wine must travel.
    • 2-day - Arrive by Friday
    • Overnight - Arrive by Thursday
  • Orders placed by 10am Thursday
    • Ground - Arrive 1-7 business days later. Orders to California will arrive within 1 day and the transit time is extended the further east your wine must travel.
    • 2-day - Arrive by Monday
    • Overnight - Arrive by Friday
  • Orders placed by 10am Friday*
    • Ground - Arrive 1-7 business days later. Orders to California will arrive within 1 day and the transit time is extended the further east your wine must travel.
    • 2-day - Arrive by Tuesday*
    • Overnight - Arrive by Monday*
    • * During summer months, we do not ship on Fridays. Orders placed Fridays during summer will ship Monday and arrive by Wednesday for 2-day, and Tuesday for Overnight.
  • FedEx Home Delivery service (Ground to residential addresses) delivers Tuesday through Saturday. They do not deliver on Mondays.

Points

Points may be redeemed at the Foley Food & Wine Society Store. If you are having any issues with your points please contact us: concierge@foleyfoodandwinesociety.com or by phone: (855) 883-8688.

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